FAQs
Generally
If you have a question about a product, please contact our customer support. This will help you quickly.
No, you do not need a customer account to order from us. But if you want to track your order, you need one.
Shipment
You will receive your package within 2-4 days.
We charge a flat rate of €4.90 per order for shipping costs.
We deliver free shipping for orders over €50.
Delivery only takes place within Germany (Germany).
Return
Please note our right of withdrawal .
If your order is defective or contains an error, we can exchange or refund the item upon request.
payment
We offer the following payment options:
- Payment with credit card
- Payment via PayPal
- Payment by invoice (via Klarna)
- Payment by installment purchase (via Klarna)
- Payment by direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment via Google Pay
- Payment via Apple Pay
-Shop Pay
Yes. We use 100% secure SSL encryption so all your data is protected and safe!
No answer found?
Write to us! We are happy to help and look forward to your message.
